Laurie Bannen has been an invaluable member of Spectrum Generations team of experienced Consumer Information Specialists since April 1st of 2002.  Her ability to cut through red tape and find solutions to the questions and challenges of daily living for seniors, the disabled, and family caregivers was evident right from the start.   

Laurie’s career with Spectrum Generations evolved from being one of a pool of Customer Service Representatives at our Home Office in Augusta, to working more directly with consumers in the community at Spectrum Generations Muskie Community Center in Waterville. 

Whether face-to-face at the Muskie Center, or sometimes traveling to a consumer’s home, Laurie offers caring support and assistance with applying for money-saving benefits programs, Medicare prescription Drug Program, Tax and Rent Rebate, home heating bills, long-term care options, and much more. 

As a Registered Nurse with a back ground in insurance, Laurie knows how to get through the complex insurance world.  On a monthly basis, Laurie assists an average of 100 consumers with complex and multiple issues.  

Her role and ability as a State Health Insurance Program (SHIP) counselor has led to her being recognized by other state agencies.   She’s a point person in the community because her ability to review benefits, identify ways to provide savings and recognize incorrect polices and fraud.

In her spare time Laurie sings with a choir, volunteers for NAMI-Maine and other local organizations, and renovates old homes with her husband.  She especially enjoys time with her family, which includes her 3 children, 6 grandchildren and her dog, Gracie.  Spectrum Generations is proud to call Laurie part of its family, too!